Online/Mobile Banking FAQ

 

Online Banking and Mobile Banking

What's new with online & mobile banking?

Our New Online Banking will have similar capabilities:

  • See an overview of your accounts
  • Check balances
  • View transaction history
  • View check images
  • Transfer funds/make loan payments
  • E-Statements
  • Utilize Bill Pay
  • Send Money via PayPal
  • Send us a secure message
  • Set alerts
  • Change your Username or Password
  • Update your Challenge Questions
  • Update your Security phrase or Security Image
  • Update your contact information

Can I use the same login as my old login?

You can as long as it isn’t your member number.

Do I need to enroll in E-Statements?

You will need to enroll in E-Statements within your online banking in order for that part of the system to start downloading your statements each month. Once you are enrolled in E-Statements your paper statements will automatically stop.

If I have Bill Payments set up, will they transfer to the new system?

Yes they will.

Does NuVista have an App?

Yes, download the App for free on your IOS or Android phone.

Can I use the Mobile App only?

You do have to enroll in online banking prior to using the Mobile App.

What will I be able to do with the NV App?

With this App you’ll be able to:

  • Check balances
  • Quick balances
  • View transaction history
  • View check images
  • Transfer funds/make loan payments
  • Utilize Bill Pay
  • Deposit a check using your phone with Remote Deposit Capture
  • Send Money via PayPal
  • Send us a secure message
  • Find a branch or Co-op ATM
  • View Expense & Balance Graphs
  • Track spending with Money Tracker
  • Read more

Remote Deposit Capture (RDC)

Why is it great?

You can deposit checks wherever you are.

How do I get access to it?

You must be an online banking user prior to downloading the App.

Can I have the deposit go into any of my NuVista FCU accounts?

You may deposit into your Primary Share Draft (Checking) only. Then when the funds are available you can transfer the funds to any of your accounts.

Do I still need to sign the back of my check?

Yes, if you don’t endorse the back of the check there is a possibility that the check will be rejected by NVFCU or the institution it is drawn off of for improper endorsement.

How do I use Remote Deposit Capture?

  • Open your NuVista FCU Mobile App
  • Select Remote Deposit Capture
  • Enter the amount of the check
  • Place your check on a dark surface to take the picture
  • Select Check Front and snap a picture
  • Select Check Back and snap a picture
  • Select Submit
  • Watch for the confirmation pop up that states the deposit was submitted for approval

Are there any usage limitations?

The daily dollar limit for deposits is $2,000.00 per business day with a limit of 3 checks per day. In addition, the monthly dollar limit is $5,000.00 with a limit of 10 checks per month.

When are my funds available?

You agree that items transmitted using RDC are not subject to the funds availability requirements of Federal Reserve Board Regulation CC.  In general, if an image of an item You transmit through RDC is received and accepted on a business day that We are open, We consider that day to be the day of your deposit. Otherwise, We will consider that the deposit was made on the next business day We are open. Funds deposited using RDC will generally be made available three business days from the day of deposit. We may make such funds available sooner based on Our sole discretion.

What do I do with the check once I deposit it with RDC?

You will need to retain the check for at least 30 days and then destroy it or write VOID across it. Make sure you don’t redeposit it anywhere else.

Send Money via PayPal

How do I use Send Money via PayPal?

  1. Log into your online banking via a computer and click the following: Transfer, Make a Transfer, Choose What account money is coming from, Choose Any phone of Email (via PayPal) under Where is the money going, then enter Amount details. On your mobile device click the following: Send Money, Choose Account, Choose Amount, Click Email or Phone Number, Recipient Email or Phone Number, Add Memo, Payment Type, If you agree to the fee, Click submit.
  2. The funds will be taken from your NuVista FCU account and PayPal will notify the recipient that the money is ready.
  3. The recipient will either log into their PayPal account that is associated with that email or phone number or create a new PayPal account if needed.

Will the recipient be able to see my NuVista FCU account information?

No, they will not be able to see your account information. They will only see that you sent them money.

Does the person you're sending money to need to have a NuVista account?

No, they do not need to have a NuVista account.

Do I need a PayPal account to send money to someone from my NuVista account?

No, you do not need to have a PayPal account.

Does the person I'm sending money to need to have a PayPal account?

They do not need it for you to send the funds but they will need to set one up to receive the funds. PayPal will notify the recipient at the email or phone number you provided that money has been sent to them and there will be simple instructions on how to open a PayPal account. If the recipient already has PayPal setup with the email or phone number you provided, the funds will go directly into their PayPal account and they will receive an email or text notification that the money has been received.

How much does it cost to use SEND MONEY with NuVista FCU?

It costs $0.60 cents per transaction. The amount is debited along with the amount that you are sending from your NuVista FCU account. If the funds are being sent to an individual there is no cost for them to receive the funds. If the funds are being sent to a business, PayPal charges a fee. Confirm fee schedule with PayPal.

How long does it take for the recipient to receive the funds?

Recipients are notified right away that they’ve received money. If they have a PayPal account already associated with the email or phone you provided it will be very quick. If they need to setup a new PayPal account it will depend on how long it takes them to do that. Once the funds are in their PayPal account, if they are transferring them from there to another financial institution, it can take up to 3 business days to be posted to that other financial institution.

Can I cancel the PayPal transfer and how long does that take?

If the recipient already has a PayPal account set up, they would have to return the funds to you. If the recipient does not have a PayPal account set up, you will be able to cancel the transfer up until the time they set up a PayPal account. The funds will be deposited back in your account typically the next business day.

What happens if I send the money, but the recipient doesn't get it?

You are responsible for entering the correct email or phone number for the recipient. If you type in an incorrect email or phone number the payment can be canceled as long as the payment has not been claimed in the PayPal system. Once the payment is claimed, it cannot be cancelled.

What happens to funds that are sent and not claimed?

If the recipient’s email or phone number is not associated with a PayPal account and the recipient doesn’t link it to or open a PayPal account within 30 days, the funds will be returned to NuVista FCU. NuVista FCU will deposit the funds back into your account once they are received.

How can the person I sent money to use the funds once they’re in the PayPal account?

Once the recipient logs into the PayPal account they can spend the money online at any merchant that accepts PayPal, transfer the money to an account at another financial institution or request a check (PayPal may apply a fee for check requests).

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2711 Commercial Way, Montrose, CO 81401
Phone: (970) 249-8813 or (888) 261-7488
Fax: (970) 249-8895

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