Making the switch to NuVista should be painless . Whether you are already a member or you're interested in joining, we want to make it easy. Our "switch kit" will help you make the transition smoothly and efficiently. It contains the forms and instructions you'll need to provide to any institution you have direct deposit with; your financial institution; and the organizations that you make payments to (payees), such as utility companies, Internet service provider, health club, etc.
Use the following forms to notify companies that automatically withdraw or deposit money into your account or to notify your former Financial Institution of your account closure:
Use this form to notify companies (payroll provider, social security, pension payments, etc.) that deposit money into your account.*
Use this form to notify your old bank that you are closing your account. Before you send this form to your previous bank, make sure all of your checks have cleared on your old account and you do not have any automatic payments that are pending.
Use this form to notify businesses that withdraw money from your account.*
*Electronic Funds Transfer Act/Resolution Notice
1. In case of errors or questions about your Electronic Transfers, call us at 1-888-261-7488 or write us at NuVista FCU, PO Box 1085, Montrose, CO 81401 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we've sent you the statement on which the error or problem appeared. Tell us your name and account number.
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can, why you believe it is in error or why you need more information.
3. Tell us the dollar amount of the suspected error. We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have use of the money during the time it takes us to do the investigation.